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What should I do if error code 769 is displayed when my computer is using a broadband Internet connection? The broadband connection of computer cannot connect to network and gives error 769, how to solve it? This article will introduce you to causes and solutions for PC broadband connection failure with error code 769.

causes of problem:

1. The network cable is disconnected.

2. The modem is disabled.

3. The modem driver is corrupted.

4. Your computer is running spyware that is preventing connection.

5. You need to fix Winsock.

6. A third party firewall is blocking connection.

Solution:

To find cause of problem, follow these steps.

Step 1: Make sure network cable is plugged in

Make sure network cables are connected to computer and modem separately. If your computer is connected to a hub or router, make sure cable connecting hub or router to modem is connected.

Step 2: Make sure your network adapter is enabled

1. Click Start, select Run, type ncpa.cpl and click OK.

2. Right-click Local Area Connection icon. Click "Enable" (if option is available).

Step 3: Restart your modem

1. Disconnect cable from computer to modem.

2. Turn off modem. If your modem does not have a power switch, power off modem.

3. Wait two minutes.

4. Turn on modem, and then connect cable from computer to modem.

Step 4: Use Device Manager to uninstall and then reinstall modem and drivers

You may need to download latest network adapter drivers from your hardware manufacturer before performing these steps.

1. Click Start, select Run, type sysdm.cpl and click OK.

2. Go to Hardware tab, click on Device Manager and look for Network adapters.

3. Expand Network adapters node and right-click network adapter icon.

4. Click "Delete" and then click "OK". In dialog box asking you to delete files associated with this device, click Yes.

5. Restart your computer. Or click "Actions" and then "Scan for hardware changes."

6. If Windows finds device but does not recognize it, you need to install latest drivers for your network adapter.

Step 5: Create a new DSL or cable connection

1. Click Start, select Run, type ncpa.cpl and click OK.

2. Click "Create a new connection" in "Network Tasks" section. When wizard starts, click Next.

3. Click "Connect to Internet" and then click "Next".

4. Click Set Up Connection Manually, and then click Next.

5. Select Connect using a broadband connection that requires a username and password and click Next.

6. Follow rest of steps. Complete wizard using connection information provided by your Internet Service Provider (ISP).

Note. You may need to use softwareSoftware provided by your ISP to create new connections.

Step 6: Repair Winsock and TCP/IP

1. Click Start, select Run, type netsh winsock reset and press Enter.

2. When command prompt window starts flashing, restart your computer.

Step 7: Temporarily remove third-party firewall

Some third-party firewalls, such as ZoneAlarm and Norton Personal Firewall, may cause Internet connection problems on computers running Windows XP SP2. You may need to temporarily uninstall these programs to check your computer. For testing, disabling these programs is not enough. Make sure you have CD or installation files with you so you can reinstall these programs later. If these programs are causing a problem, you may need to contact program vendor for help setting up program.

Note. Before uninstalling a third-party firewall, you may need to make sure that Windows XP firewall is enabled.